Built for Everyone
Insurance information should be reachable for every person who needs it.
Last reviewed: June 12, 2026
La Familia Insurance Inc. is committed to making lafamiliainsuranceinc.com usable by the widest possible audience, regardless of ability, technology, or language. We work to provide an equivalent experience for people who navigate with a keyboard, use a screen reader, prefer reduced motion, magnify text, or rely on speech-to-text and other assistive technologies.
1. Conformance Target
We design and review this website against the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the W3C Web Accessibility Initiative. WCAG 2.1 AA is the technical standard most U.S. courts and the U.S. Department of Justice use to evaluate website compliance with Title III of the Americans with Disabilities Act (ADA).
We describe our current state as “substantially conformant” with WCAG 2.1 AA — meaning the site is built to that bar but has not been formally audited by an independent third-party accessibility firm. We do not claim full or certified conformance.
2. Measures We Take
Accessibility is built into how this site is coded, not added as an afterthought. Among the techniques we use:
- A “Skip to main content” link is the first focusable element on every page so keyboard users can bypass the navigation.
- Semantic landmarks (one main region, a labeled navigation region, a modal mobile drawer) so screen readers can jump between sections.
- Visible 3-pixel focus ring for keyboard users on every interactive element.
- Focus management on the mobile menu: focus moves into the menu when it opens, traps with Tab, returns to the hamburger when it closes, and Escape closes the menu.
- Forms have a visible label for every field, “(required)” text for screen-reader users on required fields, and inline error and success messages that are announced through an ARIA live region.
- Quote-estimator sliders announce the formatted value (for example, “$45,000” rather than the raw number) to screen readers.
- Reduced motion: when your operating system requests reduced motion, all scroll animations and transitions are disabled and content is shown immediately.
- Touch targets for buttons, language toggle, drawer controls, and pagination are sized at 40–44 pixels to be usable on touch screens and by people with limited dexterity.
- Decorative icons and emoji are hidden from assistive technology so they are not announced as random words.
- Bilingual content: every English string has a Spanish equivalent. Switching languages updates the page language attribute (`lang`) so screen readers pronounce content correctly.
- The site works without JavaScript for reading content; JavaScript only enhances forms, the language toggle, the mobile drawer, and the quote estimator.
3. Compatibility
The site is designed to work with current versions of these browsers and assistive technologies:
- Browsers: Chrome, Edge, Firefox, and Safari on Windows, macOS, iOS, and Android.
- Screen readers: NVDA and JAWS on Windows, VoiceOver on macOS and iOS, TalkBack on Android.
- Keyboard-only navigation, browser zoom up to 200%, operating-system text scaling, and reduced-motion preferences.
The site does not rely on color alone, audio alone, or motion alone to convey information.
4. Known Limitations
We document the gaps we are aware of so visitors and assistive-technology users are not caught off-guard.
- Brand color contrast on small text. Two brand colors — our brand cyan (#00C8E0) and orange call-to-action (#FF6B35) — do not meet the WCAG 2.1 AA contrast threshold for small text on a white background. We keep these colors because they are the legally registered identity of the agency, but we use them only on large text, on dark backgrounds, or in icon and decorative roles, and we pair every link or button with a clear non-color cue (underline, weight, focus ring, or surrounding shape).
- Third-party content. An embedded Google Maps frame on our Contact page and links to outside resources (HealthCare.gov, carrier portals, WhatsApp, Facebook, Instagram) are controlled by other organizations. Their accessibility is not within our control.
- No independent audit yet. The site has not been formally audited by a third-party accessibility firm and we do not yet publish a VPAT. We plan to commission a review and will update this statement when the report is in hand.
If you find a barrier that is not listed here, please tell us — see Section 6.
5. Accessible Alternatives
If any part of our site is not usable for you, you do not need to use the website to do business with us. You can reach Ani directly by phone, text, WhatsApp, or email and receive the same service, in English or Spanish, that you would receive online. We will read information aloud, accept verbal applications, mail paper documents, or meet you at our Pembroke Pines office — whatever works best for you.
6. Send Us Feedback
If you have trouble accessing any page, encounter a barrier, or have suggestions for how we can improve, please contact us. We aim to respond within five business days.
When you write or call, please share the page address, the device and browser you are using, the assistive technology (if any), and a short description of what happened. That helps us reproduce and fix the problem quickly.
7. Formal Complaints
If you are not satisfied with our response, you may file a complaint with the U.S. Department of Justice Civil Rights Division at ada.gov, or with your state attorney general's office. In addition, residents of California, New York, and several other states have their own state-level accessibility complaint processes.
8. Ongoing Review
We review the site for accessibility issues whenever we publish a new page or feature, and at least once a year as a full sweep. When real visitors report a barrier we treat it as a priority bug. The “Last reviewed” date at the top of this page reflects the most recent full review.