How We Text, Call, and Message You

Last updated: June 12, 2026  ·  Effective date: June 12, 2026

1. What This Page Covers

This page explains the terms that apply whenever La Familia Insurance Inc. (“we,” “our,” “us”) communicates with you electronically. It applies to:

• SMS / text messages sent to or received from a US or Canadian mobile number.
• WhatsApp messages sent to or received through your WhatsApp account.
• Voice calls placed to or received from any phone number you provide.
• Video and chat invitations on Zoom, Microsoft Teams, Google Meet, and other video-conferencing platforms when you and we agree to meet that way.
• Any other messaging platform we mutually use to discuss insurance (Facebook Messenger, Instagram DM, Signal, Telegram, iMessage, and so on).

2. What Messages You May Receive

Once you share your number or contact handle with us, you may receive any of the following kinds of messages:

• Quote follow-ups and application status updates while we're preparing or submitting a policy for you.
• Appointment reminders and confirmations for scheduled phone, in-office, or video meetings.
• Account notifications for active clients (renewal dates, premium due, document requests, claims status).
• Occasional check-ins, including Open Enrollment reminders and qualifying life-event nudges (marriage, new dependent, move, change in income).
• Replies to questions you send us.

We do not send sweepstakes, contests, third-party advertising, or messages unrelated to insurance.

3. Messaging Frequency

Messaging frequency may vary. The exact number depends on where you are in the process — a few messages a week while we're actively quoting or enrolling you, then much less often once your policy is in force (typically only at renewal, life events, or when you reach out to us).

4. Message and Data Rates

Message and data rates may apply. Standard rates from your mobile carrier may apply to SMS messages you send or receive. WhatsApp, Zoom, Teams, Google Meet, Messenger, and similar platforms use your mobile data or Wi-Fi connection; we do not charge a fee, but your data plan may.

5. How to Stop Messages (Opt Out)

You can opt out at any time. There is no penalty and consent to messaging is not a condition of buying or maintaining insurance with us.

• SMS / text: Reply STOP to any text we send. You will receive a single confirmation message, then no further texts from that number.
• WhatsApp: Reply STOP, or simply block our contact in WhatsApp. We will not message you on WhatsApp again.
• Zoom, Teams, Meet, and similar: Decline the meeting invitation or tell us by phone or email that you don't want video meetings; we'll switch to a channel that works for you.
• Any channel: Email info@lafamiliainsuranceinc.com or call (305) 400-0062 and ask us to stop. We will remove the corresponding number or handle from our outgoing-contact list.

Even after you opt out, we may still contact you about an active claim, a regulatory or legal matter, or a written request you specifically asked us to follow up on. These are limited transactional exceptions permitted by law.

6. Getting Help (HELP)

For assistance at any time:

• Text HELP to the number you've been messaging with us, and you'll receive a reply with our business name, contact info, and opt-out instructions.
• Visit our website at https://lafamiliainsuranceinc.com.
• Call us at (305) 400-0062 during business hours (Mon-Fri 9AM-6PM, Sat 10AM-3PM Eastern).
• Email info@lafamiliainsuranceinc.com any time.

7. How We Send Messages (No Autodialers)

All calls and messages are placed and typed manually by Ani or another team member on a phone or computer. We do not use automatic telephone dialing systems (ATDS), prerecorded voice messages, autoresponders, or bulk SMS broadcast software.

8. Consent & Whose Number We Use

We only send messages to a phone number or messaging handle when at least one of the following is true:

• You provided the number to us directly — through our contact form, by calling us, by giving it to us in person, or by writing it on an application.
• You are an existing client and the number is the one on file for your policy.
• An existing client or business partner referred you to us and gave us your name and number. In this case our first message will identify ourselves and tell you who referred you, so you can opt out immediately if you'd like.

Consent to receive calls, texts, or other messages is NOT a condition of purchasing insurance through La Familia Insurance Inc. If you prefer email or postal mail only, tell us and we will respect that preference.

9. Privacy of Your Messages

We do not sell, rent, or trade phone numbers, WhatsApp handles, video-meeting addresses, or message content to anyone. Mobile information (including phone numbers and message content) is never shared with third parties or affiliates for marketing or promotional purposes. For full details on how we handle your data, see our Privacy Policy.

10. Third-Party Platform Terms

WhatsApp, Zoom, Microsoft Teams, Google Meet, Facebook Messenger, Instagram, Signal, Telegram, and other platforms have their own terms of service and privacy policies. When you communicate with us through those platforms, both this page AND those platforms' terms apply. We do not control how those platforms handle your data; review their policies before using them.

11. Changes to These Terms

We may update this page from time to time. The “Last updated” date at the top shows when it last changed. If a change is significant, we'll tell active clients by email or a banner on the site.

12. Contact Us

Questions, concerns, or requests about how we contact you? We'd like to hear from you.

• ✉️info@lafamiliainsuranceinc.com
• 📞(305) 400-0062
• 📍La Familia Insurance Inc., 9610 Stirling Rd Unit 103, Pembroke Pines, FL 33024